Telehealth Tips

Telehealth 1 135683672


From UChealth.

A care team member will set up your appointment in your My Health Connection account. If you don’t have a My Health Connection account, you can create one by visiting or by downloading the UCHealth App from your mobile device’s App store. For complete instructions from UCHealth, CLICK HERE.

Virtual Visit Instructions from UCHealth


Telehealth 2 135683672From the Rocky Mountain MS Center. CLICK HERE to download this information as a PDF.
  • Make sure that My Health Connection is fully loaded on your best device well before the visit.
  • Log onto My Health Connection two days prior to your appointment to start the check-in process and electronically sign the consent forms for your visit.
  • If you're a new patient, please be sure to fax your most recent lab results, office visit notes, and reports to the clinic fax line: (720) 848-0640.
  • Make sure your MRI scans are sent directly to the clinic in advance of your appointment.
  • Please be available at least 15 minutes ahead of the scheduled visit to make sure the technology is working and to speak with the Medical Assistant.
  • Please make sure your computer or phone's software is updated to the latest releases.
  • A computer with webcam is the best choice, preferably using Chrome or Firefox.
  • Test your microphone and speakers before your visit.
  • Reduce use of internet by others in your home during your visit — things like streaming movies or playing video games can disrupt video and audio in the Telehealth system.
  • Go to a quiet place that has enough space for the device to be able to see you when walking, either in the room or down a hall.
  • Place the device far enough away so that the provider can see your face, and if a phone, prop it up so you can sit back. Position the camera in a way that you are not "back lit" -- light should come from above or in front, not behind you. By logging on early, you can see how you appear to the provider through the camera.
  • Camera positioning should allow the neurologist to assess global and spontaneous movements, which requires viewing the entire body. The patient can move their camera or chair during the exam to facilitate this assessment.
  • Optimally, patients should conduct the visit with another person available to hold or move the camera, assist with technology, or assist with the exam.
  • Assume there is a lag between what you say and what is heard — it may take a few seconds for your provider to respond.
  • Be sure to make follow-up plans to get labs drawn, MRIs done, etc. Check the After Visit Summary.